Effective Date: July 2026
Privacy Commitment
Humber Valley Imaging is committed to protecting the privacy, confidentiality, and security of your personal information and personal health information (PHI).
As a provider of diagnostic imaging services in Ontario, we collect, use, disclose, and safeguard information in accordance with:
- Personal Health Information Protection Act, 2004 (PHIPA)
- Personal Information Protection and Electronic Documents Act (PIPEDA)
- Any other applicable federal or provincial privacy legislation.
This Privacy Policy explains how we collect, use, disclose, store, and protect information collected through our website and in the delivery of our services.
Information We Collect
Depending on how you interact with us, we may collect:
Personal Information
- Name
- Email address
- Telephone number
- Mailing address
- Date of birth
- Health card number (where required)
- Emergency contact information
Personal Health Information
Where necessary for providing healthcare services, we may collect:
- Referral information
- Physician information
- Diagnostic imaging requests
- Clinical history
- Examination information
- Appointment information
- Uploaded requisitions
- Other information necessary to provide imaging services
Technical Information
When you visit our website, we may automatically collect:
Cookies and similar technologies
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of access
- Website usage information
Why We Collect Information
We collect information in order to:
- Process appointment requests
- Process referrals
- Schedule diagnostic imaging services
- Verify patient identity
- Communicate appointment information
- Coordinate care with referring physicians
- Improve our website and services
- Meet legal, regulatory and accreditation requirements
- Protect our systems against fraud and unauthorized access
We collect only the information reasonably necessary for these purposes.
How We Use Information
Your information may be used to:
- Schedule and manage appointments
- Contact you regarding your care
- Process referrals
- Verify insurance or health coverage where applicable
- Generate operational reports
- Improve patient experience
- Maintain medical records
- Comply with applicable laws
We do not sell your personal information or personal health information.
Third-Party Service Providers
To support our operations, Humber Valley Imaging uses trusted third-party service providers.
These providers may assist with:
- Website hosting
- Website security
- Website analytics
- Referral management
- Appointment scheduling
- Patient communication
- Medical image sharing
- Cloud infrastructure
- Information technology support
Where a third-party provider processes information on our behalf, they do so under contractual obligations requiring appropriate privacy, confidentiality, and security safeguards.
Website Analytics & Cookies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Maintain website security
- Understand website usage
- Improve user experience
- Monitor website performance
Information collected through cookies may include:
- IP address
- Browser information
- Device information
- Session information
- Pages visited
- Referral source
Cookies do not replace our obligation to protect personal information. Where required by law, you may choose to accept or decline non-essential cookies.
Security
Humber Valley Imaging maintains administrative, technical and physical safeguards designed to protect your information, including:
- Encryption where appropriate
- Secure communication channels
- Role-based access controls
- Audit logging
- Multi-factor authentication where applicable
- Staff privacy training
- Vendor security agreements
Although no system can guarantee absolute security, we employ reasonable safeguards appropriate to the sensitivity of the information.
Retention
We retain personal information and personal health information only as long as necessary to:
- Provide healthcare services
- Meet legal obligations
- Meet record retention requirements
- Resolve disputes
- Enforce agreements
Information is securely destroyed when no longer required.
Sharing Information
We may disclose information:
- To healthcare providers involved in your care
- To referring physicians
- To laboratories or healthcare organizations where necessary
- To authorized service providers acting on our behalf
- When required by law
- To protect public safety
- To comply with court orders or regulatory requirements
We do not sell personal information.
Your Privacy Rights
Subject to applicable legislation, you may request:
- Access to your personal information
- Correction of inaccurate information
- Information regarding how your information has been used
- Information regarding disclosures of your information
Requests should be directed to our Privacy Officer.
Third-Party Websites
Our website may contain links to third-party websites including patient portals or partner organizations.
Humber Valley Imaging is not responsible for the privacy practices of third-party websites.
We encourage you to review their privacy policies separately.
Children’s Privacy
Where services are provided to minors, information is handled in accordance with applicable legislation and with the authority of a parent, guardian, or other authorized decision-maker where appropriate.
Changes to this Privacy Policy
We may update this Privacy Policy periodically.
The updated version will be posted on this website together with the revised effective date.
Contact Us
Questions regarding this Privacy Policy or our privacy practices should be directed to:
Privacy Officer
Humber Valley Imaging
191 McNaughton Road East, Suite 402
Vaughan, Ontario L6A 4E2
Phone: 416-748-8434